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Frequently asked questions

How do I get my download?

After payment is confirmed, sign in and open My account. Each product, and each tool in a bundle, has its own download link.

The download link stopped working.

Links expire a few minutes after you click them, for security. Go back to My account and click Download again for a fresh link.

How can I pay?

Checkout uses Paystack or Flutterwave: card, bank transfer, USSD and, with Flutterwave, mobile money in some countries. We never see your card details.

Why do I need an account to buy?

Your files are delivered privately to your account, so only you can download them.

What file formats do I get?

Mostly ZIP packages containing spreadsheets (Excel and Google Sheets compatible), editable documents and templates. Each product page lists what's inside.

Can I get a refund?

Yes, within 14 days, if a file is faulty, not as described, or you were charged twice. Request it from the order in My account. Details are in the refund policy.

Do bundles save money?

Yes. Each bundle costs less than buying its tools separately; the product page shows the saving.

What is SellerDesk AI?

A workspace for small businesses to keep customers, orders and stock in one place, with AI that drafts posts, ads and messages. New workspaces start with a free trial. Try SellerDesk.

How do I cancel a SellerDesk plan?

Open SellerDesk, go to Plans and choose Cancel renewal. You keep the plan until the end of the month you've paid for.

How does the affiliate program work?

Apply on the Affiliates page. Once approved you share your link and earn commission on paid orders that aren't refunded.

Didn't find your answer? Contact us or ask the shop assistant.