Refund policy

Digital products and bundles

You can ask for a refund within 14 days of purchase. We refund in full when:

• a file is faulty or won't open, and we can't fix it for you within a few days;
• the product is clearly different from its description;
• you were charged twice, or paid but never got access to the download.

For any other reason, such as buying the wrong item, tell us what happened and we'll look at it case by case. Because files can be kept once downloaded, we may decline a change-of-mind request after the files have been downloaded. This does not affect any rights you have under the consumer law that applies to you.

How to ask

1. Sign in and open My account.
2. Choose Request a refund under the order and tell us what went wrong.
3. A person reviews every request and replies by email, usually within 3 working days.

Approved refunds go back to the original payment method through Paystack or Flutterwave. Banks usually show them within 5–10 working days. When an order is refunded, its downloads stop working.

SellerDesk AI plans

• Plans renew monthly until you cancel. Cancel any time from the SellerDesk plans page; you keep your plan until the end of the month you've paid for.
• We don't refund part-used months, except for billing mistakes such as a double charge or a charge after you cancelled, which we refund in full.
• New workspaces start with a free trial, so you can try SellerDesk before paying.

Physical products

Physical products are not on sale yet. This section will be added before they are.

Questions about a refund? Contact us.